If you ship within the U.S. and have an order value of $100 or more, insure the shipment for the item value and use Signature Shipping to ship your return. Items over $35 must be returned to us via a traceable shipping service. For items under $35, we recommend using the USPS Shipping Confirmation service. If the package did not arrive and you did not use a traceable return method, or you declined the shipment as a return method.